Shipping policy

Last updated: October 25, 2026

This Shipping Policy explains how TRADIFY SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ (“Tradify”, “we”, “us”, “our”) handles the preparation and delivery of goods to our customers (“Buyer”, “you”).

1. Shipping origins

1.1. Orders are primarily shipped from our facilities and partners located in Poland.
1.2. In some cases, goods may be shipped directly from partner warehouses, depending on product and brand.

2. Destinations and restrictions

2.1. We ship to the United States, Canada, European countries and other international destinations, subject to carrier coverage and our internal risk policies.
2.2. We do not ship to CIS countries and may decline shipments to territories subject to sanctions, embargoes or high-risk classifications.
2.3. Shipping options may vary by destination and order profile.

3. Carriers

3.1. We primarily use FedEx and other reputable international carriers for express and economy shipments.
3.2. The selected service depends on order size, weight, destination and agreed service level.

4. Handling and processing time

4.1. We operate mainly on a pre-order basis. Sourcing and delivery of goods to our warehouse typically take 1–4 weeks, depending on the brand, product availability and order volume.
4.2. Once the order is fully prepared and paid, it is handed over to the carrier for delivery.
4.3. Any indicative handling times are estimates and may vary.

5. Transit time

5.1. Transit time to the United States is usually 2–3 business days after dispatch. For other destinations, transit time is approximately 3–5 business days after dispatch.
5.2. Actual transit times may vary depending on the destination country, customs procedures, seasonal peaks and carrier operations.
5.3. We are not responsible for delays caused by carriers, customs or other factors beyond our control.

6. Risk of loss and damage

6.1. Risk of loss or damage to the goods passes to the Buyer when the goods are handed over to the carrier.
6.2. After that moment, the Buyer bears all risks associated with the shipment.
6.3. In case of visible damage or loss, the Buyer should file a claim with the carrier and inform us promptly with supporting documentation.

7. Delivery addresses and special destinations

7.1. We can deliver to:

• the Buyer’s warehouse or business address,
• third-party logistics providers (3PL),
• fulfillment centers,
• other locations agreed in advance.

7.2. The Buyer is responsible for providing accurate and complete delivery details, including any specific labeling or booking requirements for fulfillment centers.
7.3. We are not liable for delays, additional charges or returns caused by incomplete or incorrect delivery information.

8. Tracking

8.1. A tracking number is provided in the Buyer’s account or by e-mail after dispatch.
8.2. The Buyer can monitor shipment progress directly via the carrier’s tracking systems.

9. Customs, duties and taxes

9.1. United States and Canada: import duties and customs clearance costs are included in our product prices. Tradify arranges customs clearance and pays the import duties, so the Buyer receives goods at a pre-calculated price without additional duty charges on delivery.
9.2. European Union: no customs duties apply to shipments within the EU. VAT is charged according to applicable EU rules.
9.3. Other destinations: customs duties, taxes, import fees and other charges in the destination country are the responsibility of the Buyer, unless otherwise agreed in writing.
9.4. The Buyer is responsible for ensuring compliance with product compliance rules and labeling requirements applicable to the resale of goods in the destination country.

10. Partial shipments

10.1. Depending on availability and agreement, an order may be shipped in multiple partial shipments.
10.2. Each shipment may have its own tracking number and may arrive on different dates.

11. Shipping costs

11.1. Shipping costs are calculated individually based on weight, volume, destination, service level and specific handling requirements. For most orders shipping costs are low compared to the order value.
11.2. For deliveries within Europe, a base shipping fee of EUR 10 per order applies unless otherwise stated at checkout.
11.3. Exact shipping charges are communicated at checkout, in quotations, invoices or order confirmations before dispatch.

12. Contact

Email: info@tradi-fy.com
Phone: +48 718 808 283 (EU), +1 505 596 7377 (US)