Last updated: April 17, 2026

This Return and Refund Policy describes the conditions under which TRADIFY SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ (“Tradify”, “we”, “us”, “our”) accepts returns and issues refunds for orders placed by business customers (“Buyer”, “you”, “your”).

Tradify operates in both business-to-business (B2B) and business-to-consumer (B2C) segments. This Policy applies to all customers and all orders placed on our website, regardless of the buyer's status.

1. General principles

1.1. All sales are made on a wholesale, pre-order basis and are intended for further resale or professional use.
1.2. We perform a quality check of products before dispatch.
1.3. Returns are accepted only in case of proven defect or non-conformity (e.g. wrong item, wrong quantity, obvious manufacturing defect).
1.4. We do not accept returns for:

• change of mind,

• overstock or slow sales,

• pricing or margin expectations,

• minor packaging variations that do not affect functionality.

2. Return eligibility

2.1. You may request a return within 30 (thirty) days from the date of delivery as shown by the carrier’s tracking.
2.2. To be eligible for a return, the following conditions must be met:

• The product is defective or does not match the agreed specification, and

• The product is new, unused and in resellable condition, and

• The product is returned in the original packaging (including labels, manuals, accessories), unless the defect itself prevents this.

2.3. Products that have been installed, used, altered, relabeled or repackaged by the Buyer are generally not eligible for return, unless otherwise agreed in writing.

3. Return request procedure

3.1. To initiate a return, you must contact us at info@tradi-fy.com within the 30-day period and provide:

• Company name and VAT / registration number,

• Order number and invoice number,

• Product name(s), EAN/SKU, quantities,

• Description of the issue,

• Photo or video evidence of the defect/non-conformity (where applicable).

3.2. We may request additional documentation, including photos of cartons, labels and packaging.
3.3. Returns without prior authorization from Tradify may be refused.

4. Return shipping

4.1. Unless otherwise agreed in writing, the Buyer is responsible for arranging and paying for the return shipment of goods to the address specified by Tradify.
4.2. The Buyer is responsible for proper packaging and labeling of returned goods to prevent damage in transit.
4.3. Tradify is not responsible for loss or damage occurring during the return shipment.

5. Inspection and decision

5.1. Upon receipt of the returned goods, we will inspect them to verify:

• the claimed defect or non-conformity, and

• compliance with this Policy (condition, completeness, timing).

5.2. If the return is approved, we will, at our discretion:

• issue a refund, or

• issue a credit note for future orders, or

• replace the defective goods where commercially feasible.

5.3. If the return is not approved (e.g. no defect found, non-compliance with this Policy), the goods may be returned to the Buyer at the Buyer’s expense or disposed of by agreement.

6. Refund method and timing

6.1. Approved refunds are normally processed using the same payment method that was used for the original transaction (bank transfer or card payment).
6.2. We aim to process refunds within a reasonable time after completion of inspection. Actual timing may depend on your bank or payment provider.

7. Non-returnable items

7.1. The following goods are generally non-returnable, unless they are defective on arrival:

• Lubricants and similar consumables once opened,

• Goods damaged after delivery due to improper storage, handling or use,

• Goods specially sourced or customized for the Buyer.

8. Contact

For any questions regarding this Policy, please contact:
Email: info@tradi-fy.com
Phone: +48 718 808 283